Question 1

What are the rates?

Accepted Answer

Rates vary between $46 and $50 per hour and depend on the number of hours you use. We suggest you contact us by phone at 1 877 988-8672 for more information.

Question 2

How do you validate my child's needs?

Accepted Answer

Your child is unique and so are their needs. We will surely find the right plan for them. Our advisors are here to discuss it at 1 877 988-8672.

Question 3

Where are the services offered?

Accepted Answer

Tutoring sessions take place online and we are here to guide you. Everywhere in Quebec, a solution is available to you!

Question 4

Are the services eligible for tax?

Accepted Answer

Yes, our services are eligible for tax purposes, please consult the following website for more information: www.cra-arc.gc.ca. Our services are also exempt from GST and QST, and some group insurance plans reimburse a portion of the costs associated with our services. We advise you to contact your insurer for more details

Question 5

How can I know if my child needs the services of Succès Scolaire?

Accepted Answer

Several signs in a child can alert you and indicate that they would greatly benefit from one of our services. Among the elements to monitor, we note: a decline in their academic performance, a loss of motivation towards school in general, a lack of self-confidence in the academic world, tensions and conflicts when it comes time for homework and lessons. Don't wait for your child to be in a situation of failure! Reach out to our services and give your youngster a helping hand!

Question 6

Is tutoring meant for students with learning disabilities?

Accepted Answer

Absolutely, whether diagnosed or not, your child will be able to benefit from support tailored to their learning difficulties. Do not hesitate to discuss the situation with one of our advisors!

Question 7

What is the role of a parent of a student at Succès Scolaire?

Accepted Answer

The parent plays an important complementary role to the services provided by Succès Scolaire. When you register your child for our services, we give you a free guide to better support you in playing your role in your child's educational journey.

Question 8

How long will it take before I see improvements?

Accepted Answer

Learning improvement depends on several factors such as the frequency of meetings with the tutor and the difficulties already present in the student. Succès Scolaire believes that two months of regular follow-up are necessary to see significant progress.

Question 9

What grade levels is the service intended for?

Accepted Answer

Our large pool of tutors enables us to assist students ranging from kindergarten to CEGEP.

Question 10

How do I sign up?

Accepted Answer

Once you have spoken to one of our agents, a registration form will be sent to you by email. You will be able to complete the form directly online.

Question 11

What are the available times for tutoring?

Accepted Answer

Our tutors can work from Monday to Sunday, in the morning, afternoon, or evening. We always do our utmost to match your availability with that of the selected tutor.

Question 12

What is the frequency and duration of the meetings?

Accepted Answer

Our ten years of experience have allowed us to establish an estimate of the formula suited to each type of student. Tell us about your child so we can guide you!

Question 13

What payment methods are offered?

Accepted Answer

To make your life easier, we offer the option to pay by direct debit or credit card (automatic withdrawal). You can also choose to pay by check or cash.

Question 14

Do I pay the tutor directly at each meeting?

Accepted Answer

Services are paid directly to Succès Scolaire. Tutors are not responsible for collecting payments.

Question 15

I have filled out my registration form, what is the next step?

Accepted Answer

Once this step is completed, the person in charge of your tutoring request will contact you to introduce themselves and will keep you regularly informed of the progress of their search.

Question 16

What is the time frame between registration and the start of tutoring?

Accepted Answer

Succès Scolaire is committed to finding you a tutor within a maximum period of 10 days from the date you completed your registration form.

Question 17

How is the choice of guardian made?

Accepted Answer

It's you who will help us choose the right tutor for your child. Our registration form is very detailed, so you can complete your child's profile by explaining their academic situation and personality. We will use this to select the tutor who will match their needs, availability, and personality.

Question 18

No tutor is available for in-home service, what options do I have?

Accepted Answer

An excellent alternative is available to you! Online tutoring is definitely the most flexible and rapid service. We have tutors available and ready to assist in all subjects. Therefore, it's the ideal service for quick or occasional help, such as an emergency session before an exam. Online tutoring allows access to a qualified tutor in a very short time frame.

Question 19

What is the role of Academic Success?

Accepted Answer

We provide guidance for the completion of schoolwork, ensuring the acquisition of skills required by the school curriculum, in close consultation with parents and teachers. As a young and dynamic organization, we are your partner in your child's success!

Question 20

Who are your tutors?

Accepted Answer

Our tutors are university students or individuals in the workforce. Many of them are studying in education or a related program. We make sure they all have experience with youth.

Question 21

Can the tutor collaborate with my child's teacher?

Accepted Answer

With the parents' consent, Succès Scolaire communicates with the student's school team to work closely with them and thus offer the student the best chances of success.

Question 22

What follow-up will Succès Scolaire do once tutoring has begun?

Accepted Answer

We conduct a follow-up by email after the first meeting with your tutor to get your feedback. Every 10 hours of meeting, you will receive a detailed progress report on your child's progress. At any time, on our portal, you will have access to the work done by the tutor at each session. We are committed to conducting follow-ups with you throughout your experience.

Question 23

If I am not satisfied with the tutor, what should I do?

Accepted Answer

If the tutor is not suitable for what you are looking for, we can match your child with another professional. The best course of action is to call us to discuss it so we can better target the right person for you!

Question 24

What does your satisfaction guarantee policy entail?

Accepted Answer

If you are not completely satisfied with your first session, we will refund you for one hour of tutoring and we will offer you a replacement tutor.

Question 25

How can I follow the progress of the work done with the tutor?

Accepted Answer

At each meeting, the tutor details on our network what they have worked on with your child. A more comprehensive follow-up is conducted after 10 hours of tutoring through a progress report. These progress reports will be sent to you by email every 10 hours of tutoring.

Question 26

How can I communicate with my tutor?

Accepted Answer

Our network equipped with a messaging system allows you to communicate confidentially with your tutor.

Question 27

How do I manage my appointments?

Accepted Answer

Our network equipped with a messaging system allows you to communicate confidentially with your tutor.

Question 28

I would like to cancel an appointment, how do I do that?

Accepted Answer

The ideal is to perform a cancellation directly through the Succès Scolaire Network. This way your tutor and the administration will be informed. You can also call the administration to have them carry out this action.

Question 29

What is your appointment cancellation policy?

Accepted Answer

Any changes to an already scheduled appointment must be made 24 hours in advance. Any absence not adhering to this timeframe will be charged at the rate of 1 hour of tutoring. (*Except with the presentation of a medical note)

Question 30

I have more questions, what should I do?

Accepted Answer

Call us!

Question 31

What makes the Succès Scolaire School so strong?

Accepted Answer

The strength of the Succès Scolaire lies in its personalized approach and proven results. With over 26,000 students supported and an 82% success rate, we offer much more than academic support: we provide students with the tools to achieve their goals. Our team of qualified teachers, our innovative pedagogy, and our status as a school recognized by the Ministry of Education guarantee high-quality supervision. Whether it's for online group classes, review sessions, or retaking a ministry exam, we do everything to promote the academic success of each student.

Question 32

What are the benefits of the online group courses offered by the Succès Scolaire School?

Accepted Answer

Our online group courses offer a flexible and accessible solution for students. Thanks to our interactive virtual classes, students benefit from quality learning wherever they are, without having to travel. Our qualified teachers create an engaging and motivating environment that allows students to ask their questions, collaborate with their peers, and progress at their own pace.

Question 33

What is the Succès Scolaire School's semester offer for online group courses?

Accepted Answer

We offer three distinct online group course sessions: a fall session, a winter session, and a summer session. The fall and winter sessions are ideal for students who wish to recover essential credits for the high school diploma (DES) or prerequisites necessary for CEGEP admission.
The summer courses, on the other hand, allow students to consolidate learning, retake a failed course during the school year, or take an entire course to recover the credits of a prerequisite course. This flexible structure adapts to the varied needs of students throughout the year.

Question 34

Why choose online group classes?

Accepted Answer

Choosing our online group courses means opting for a recognized and effective educational approach. In addition to having supported over 26,000 students since our inception and boasting an 82% success rate, we stand out for our pedagogy focused on the needs of the students and individualized support even in a group setting. Our courses are designed to provide a balance between autonomy, collaboration, and excellence.

Question 35

How to sign up for online group classes?

Accepted Answer

The first step is to head to our Succès Scolaire School website and access the registration form.

Then follow the steps below:

Have your child's permanent code, their most recent report card, and their individualized education plan, if applicable;

Check the course offerings that match your child's situation (level, subject) and make a selection;

Add the selected course or courses, making sure to avoid any schedule conflicts;

Please make sure to fill out the registration form completely before sending it;

Please pay the registration fee using a valid payment method;
*Please note that your spot will be reserved once the payment has been made.

If you encounter any difficulties, please do not hesitate to contact us at 1 877 988-8672.

Question 36

Is the Succès Scolaire School recognized by the Ministry of Education?

Accepted Answer

Yes, the Succès Scolaire School holds an official permit from the Ministry of Education, ensuring that our courses meet provincial educational standards. This recognition is a testament to the quality of our teaching and our commitment to student success.

Frequently Asked Questions